You've Got Questions - We've Got Answers!

What should I do if there is a problem with my order?

If you have any issues with your order, please email

Please include your Order # and short explanation of the problem.

How much does shipping cost?

Standard shipping on all orders are automatically calculated by the United States Postal Service, but we do offer free shipping on all U.S. orders over $50.
Standard shipping for U.S. orders is 3-5 business days, and international shipping is 7-10 business days.
The timelines above do not include the 24-48 hours it takes for our warehouse to process orders.

How do I redeem a discount code?

Discount codes and/or promotional codes are redeemed by entering the code at checkout. If you have problems with a code working, please check the expiration date before contacting customer care for assistance.

Does Papillon Marketplace offer bulk discounts?

If you are interested in buying in bulk with wholesale pricing, please visit

Can I visit Papillon's artisan facility in Haiti?

YES! We love hosting teams and individuals at our artisan facility in Port-au-Prince, Haiti. If you're interested in scheduling a tour, please contact

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